At Baluk, we prioritize fairness, transparency, and compliance with Kenyan
consumer law. Please read our terms carefully.
1. Product Issues
- Defective or Misrepresented Copies: If the product is damaged or doesn’t
match its description, contact us within 7 days of receipt with photographic
proof. You’ll be offered a replacement or refund. - Change-of-Mind Returns: We may offer refunds within 3 days of purchase if
the item is returned in its original, unused condition, and return shipping is at
the customer’s cost.
2. How to Request a Refund or Cancellation
Contact our support team:
- Email: contact@baluk.co.ke
- Phone: +254720140924
Please include your order number, date, and reason. We’ll assist you promptly.
3. Processing Timeline
- Valid refunds will be processed within 5–7 business days, though banking
systems may cause additional delays.
4. Policy Updates
Baluk may amend this policy at any time, effective immediately upon
posting. We encourage periodic review.
