At Baluk, we aim to deliver your purchases quickly and reliably. This policy explains how we handle shipping, delivery timelines, and related responsibilities.
For returns and refunds check our Refund and Returns Policy.
1. Product delivery
- If you experience any delays in receiving your purchase (e.g., email delivery issues or
access errors), please contact us at contact@baluk.co.ke for immediate assistance. - No shipping fees apply to digital products.
2. Shipping Costs
- Shipping fees are calculated after checkout and are based on delivery location and package
weight. - Customers are responsible for all applicable shipping costs unless otherwise stated in a
promotion.
3. Order Tracking
- Once your order has been shipped, we will provide a tracking number (where applicable) via
phone text or email. - Customers can use this number to track the progress of their delivery.
4. Delivery Issues
- If your order does not arrive within the estimated time, please contact us within 14 days of the
expected delivery date. - Baluk is not responsible for delays caused by incorrect shipping information provided by
the customer. - If a package is returned to us due to an incorrect address, reshipping costs will be borne by the
customer.
5. Damaged or Missing Items
- If your order arrives damaged, please notify us within 7 days of receipt with photos of the
damage. We will arrange a replacement at no additional cost. - If items are missing from your delivery, report within 3 business days of receipt.
6. Policy Updates
Baluk reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be effective immediately upon posting on our website.
